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Event Details
BMA and HTMA's San Diego Dinner Series
Taking Service to the Next Level
Companies can increase profitability by an average of 23% when they deliver outstanding customer service. Getting there, however, takes more than just a clever marketing slogan. Companies must fully commit to a new level of customer service to if they want to differentiate themselves from their competitors.
Taking Service to the Next Level is an interactive keynote presentation that provides participants with proven strategies to help their organizations achieve these breakthrough results:
- Increase customer retention
- Increase profitability per customer
- Increase referrals from existing customers
Attendees will learn the following:
- The importance of having a compelling Customer Service Vision
- How organizational alignment can rapidly improve customer service
- How to perform a “service alignment check”
About the Speaker:
Jeff Toister, CPLP, PHR
Jeff and his company, Toister Performance Solutions, help clients improve customer service and employee performance. He is a dynamic and engaging speaker and a nationally-recognized employee training expert. Jeff has a Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development and a Professional in Human Resources (PHR) certification from the Human Resources Certification Institute.
5:30 PM: Registration and Networking
6:30 PM: Dinner
7:00 PM: Presentation and Q&A
FREE PARKING
Where
6455 Weathers Place
San Diego
92121
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