Contact BMA Southern California Chapter (SoCal BMA) for event and ticket information.
Tuesday, June 16, 2009 from 5:30 PM - 8:30 PM (PT)
BMA and HTMA's San Diego Dinner Series
Taking Service to the Next Level
Companies can increase profitability by an average of 23% when they deliver outstanding customer service. Getting there, however, takes more than just a clever marketing slogan. Companies must fully commit to a new level of customer service to if they want to differentiate themselves from their competitors.
Taking Service to the Next Level is an interactive keynote presentation that provides participants with proven strategies to help their organizations achieve these breakthrough results:
Attendees will learn the following:
About the Speaker:
Jeff Toister, CPLP, PHR
Jeff and his company, Toister Performance Solutions, help clients improve customer service and employee performance. He is a dynamic and engaging speaker and a nationally-recognized employee training expert. Jeff has a Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development and a Professional in Human Resources (PHR) certification from the Human Resources Certification Institute.
5:30 PM: Registration and Networking
6:30 PM: Dinner
7:00 PM: Presentation and Q&A
FREE PARKING
The Business Marketing Association has earned the respect and loyalty of its members nationwide by following a simple, three-part strategic vision:
- We intend to remain the primary repository of the best in business-to-business marketing information and resources...
- Attracting the best practitioners...
- Pomoting the best practices in the industry.
The benefits of belonging
are just as straightforward. We connect members with the kind of
knowledge, people and programs that make achieving their companies'
objectives more efficient and effective.
BMA is the nation’s only service organization dedicated to
business-to-business marketers and marketing communicators.
• Chief
Marketing Officers
• Company Presidents
• VPs of Marketing
• Marketing
Executives
• Directors of Marketing
• Marketing Managers
The Business Marketing Association sponsors the national Pro-Com Awards, the oldest, largest, and most prestigious business-to-business communication awards program.
For 87 years, the BMA has been the preeminent resource providing professional development and peer networking to increase effectiveness of marketing B2B goods and services.
http://www.SoCalBMA.org
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